We open a new dimension in software training and live support.
SOFTWAREMENTOR is an AI-powered service that has the power of all of your software consultants and your Customer Service Representatives (CSR) together.
Here is what SOFTWAREMENTOR provides in 100%:
Remember your last time when a new software was introduced? Were there a few conflicts you had to manage?
Stop stressing yourself and your customers!
Recognizing your problem and the SOFTWAREMENTOR!
Increasing customer experience and decreasing costs!
Just do it!
SOFTWAREMENTOR solves all the annoying challenges of user training and customer support. We believe software implementation should not be like bathing a cat.
Three of your challenges,
that SOFTWAREMENTOR will surely solve for you
BUT EVEN MORE THAN THAT
Reducing the shortage of qualified colleagues
Depending on the size of your company, SOFTWAREMENTOR can replace the work of several IT consultants or customer service colleagues.
Improving return on investment in the final stage of the project
You can address user training faster, more cheaply, more effectively and measurably. You can almost completely eliminate the user conflicts that accompany the initial live operation.
Reducing the number of customer conflicts
You will be judged based on your service’s final stage. If it is professional then this will be the opinion. If the training and the initial support is weak then you will fail in the end. DO NOT DO THAT!
What is the problem with the traditional software user training?
- Boring: Glassy eyes, users losing focus within 30 minutes.
- Time-consuming: A vast amount of knowledge needs to be conveyed in a short period of time.
- Depends on time and location: Everybody needs to adapt to everybody else.
- Unequal: Students’ basic knowledge varies greatly.
- No supported practical application: – Not everybody has a consultant to support them after the education.
- Lack of feedback: The consultant does not know what the students have understood.
- Lack of continuous support: No help afterwards.
- High costs: Expensive and financially burdensome.
The list is far from complete.
We believe every consultant or user could tell a story about it.
What is the problem with the traditional user support after the software implementation?
- Lack of immediacy: Users want to solve the problem there and then.
- General reaction time: Slow response time for the problems.
- Lack of expert knowledge: The consultant familiar with the system os working on other project sor has already moved to another company.
- Lack of quality documentation: Incomplete, incomprehensible manuals.
- Availability of help: available during limited working hours.
- Complicated bug reporting: It is complicated to report bugs.
- Lack of user training: Little or no training for new users.
The list is far from complete here as well.
We believe every consultant or user could tell a story about it as well.
What can change in the life of your firm?
If you currently...
- Have boring, monotonous software implementation trainings where participants often lose focus.
- Are trying to convey too much information in too short a time due to time constraints.
- Have location and time-bound trainings that only work out when everyone adapts.
- Face the difficulties caused by uneven basic knowledge.
- Lack practical application.
- Lack feedback between the consultant and the user.
- Lack continuous support.
- Have high educational and support costs.
- Lack immidiate assistance in problem-solving.
- Have slow response times on traditional support channels.
- Have expert knowledge in software support that is not always available.
- Have incomplete or incomprehensible guides.
- Have limited availability of assistance.
- Have complicated bug reporting processes.
- Have lack of user training for new users.
With the SOFTWAREMENTOR service...
- SOFTWAREMENTOR transforms the learning process with interactive, enjoyable tools.
- SOFTWAREMENTOR breaks down information into easily digestible, independently processable units.
- The material is accessible anytime, anywhere on the SOFTWAREMENTOR online platform.
- Customer satisfaction increases, and revenue will grow.
- SOFTWAREMENTOR ensures individual-paced learning, allowing everyone to acquire the necessary knowledge at their own pace
- With SOFTWAREMENTOR’s models, users can practice using the software during the learning process.
- With SOFTWAREMENTOR’s help, both the user and the company can monitor the users’ knowledge.
- SOFTWAREMENTOR provides continuous support with an AI-based manual and chatbot.
- SOFTWAREMENTOR reduces costs by applying AI and automation.
- SOFTWAREMENTOR’s chatbot is available 24 hours a day to help solve problems.
- SOFTWAREMENTOR can respond quickly, as the knowledge material is instantly accessible with a search function and the chatbot.
- SOFTWAREMENTOR’s chatbot provides the necessary expertise based on the trained knowledge material.
- SOFTWAREMENTOR creates clear, easily understandable, and detailed instructional materials.
- The SOFTWAREMENTOR platform is accessible at any time of the day.
- SOFTWAREMENTOR provides comprehensive training tailored to the needs of the user for new users.
Why can you trust us?
- We have been developing unique and Moodle-elearning products for companies for years.
- We are the founders of the „MAI HELP U” agency. We dedicate approximately 700 hours each month to developing AI projects in the areas of education and corporate access.
- We develop and implement e-learning strategies, operate systems, create HTML 5-based learning materials, share experiences, develop exam questions, manage employee data, write test exams, support examiners, create reports. All this with increasingly powerful AI support
Those we have helped so far:
Do you have question?
Would you like a free demo and an offer?
Please reach out to us at the following contact details.
We are at your disposal!